CONTACT
Contact our friendly customer service team here:
info@demonmirror.com
SHIPPING
Once your order has been shipped (2-3 business days) you will recieve an email with a tracking number.
Simply head to our "track" page and input your tracking number.
* Please note tracking may not be updated immediatley, we can assure you its on its way.
You will receive a dispatch notification by email as soon as your order has been shipped.
The dispatch notification is sent to the email address registered when the order was placed.
We usually ship all orders within 3 business days.
You will receive an order confirmation via email as soon as you have placed your order.
Your order will be processed and dispatched within 2-4 business days.
When your order has been shipped, you will receive an email with your tracking number.
Orders are usually delivered within 8-12 business days after dispatch.
Kindly note that deliveries to certain remote locations may take a few extra days.
$0! All orders come with free worldwide shipping and tracking.
We ship worldwide, and for free!
JEWELRY
Take a glance at our ring size chart. You can also go to www.findmyringsize.com, and in just a few seconds you can find out the exact size.
All our jewelry is made with the highest quality materials to prevent as much tarnishing as possible
To minimize this happening we suggest:
1. Keep it dry as much as possible
2. Store in a cool dry place
3. Use a protective spray
Yes! You can detach all our pendants from the chain and change them out as you like.
All pieces are nickel-free and suitable for everyone with allergies or sensitive skin.
Our jewelry is made of high - quality stainless steel and 925 sterling silver.
TROUBLESHOOTING
If you are experiencing problems in the checkout, please try following actions:
- Try with another browser
- Try with another device
- Empty the cookies in the browser that you are using
This usually solves these kind of problems. If you still are experiencing problems, please contact our customer support team.
If you need to make any changes to your order, including adjusting and cancelling of the order, or changing the shipping address, please reach out within 24 hours of placing the order.
Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.
Payment Issues
If you experience a problem when paying with a credit or debit card at the checkout, we recommend you to try following actions:
- Use another browser or device
- Make sure that your card is open for international payments
- Try another card or contact your bank
You have probably entered the wrong email address. Please contact our customer support team and describe the problem. Make sure to include your full name and the date the order was placed.
No! DemonMirror ships to our customers with duty & taxes paid. No bad surprises.
PAYMENTS
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.